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 Frequently Asked Questions 

Find answers to the most frequently asked questions for our Parts programs and services.

What brands of equipment parts do you carry? 
We have many parts available to support different brands of construction, crane & heavy equipment, and to meet your parts needs from A-Z. We have a wide selection of buckets, pedestal booms, engines, mowers, Lifting systems, etc. for paving, pipeline, cranes, aggregrate & quarry and more heavy equipment needs. We carry a wide selection of buckets, pedestal booms, engines, mowers, etc. from Komatsu, Wirtgen Group, Caterpillar, Manitowoc, Grove, National Crane and more. A full listing of the brand we support can be found on our Partnership page. 
 
Do you have new and used equipment parts?  
Yes, we sell new parts for the brands we support plus an array of used equipment parts. 
 
Do you sell Komatsu Reman parts?  
Yes we do. Reman parts help reduce machine owning & operating cost, reduce unscheduled downtime, continue high performance for machine. It will also help lower warranty costs, are environmentally responsible (Salvage & reuse), have energy/fuel savings. All Komatsu remanufactured components are backed by a same-as-new warranty. 
 
Are Komatsu Genuine parts available for purchase?  
Yes from filters, lubricants and collants to batteries and electrical parts - we can assist you. We can also assit with Undercarriage parts as well. Genuine parts are made to match the original equipment specifications quality & performance for new Tier 4 Final machines. 
 
Do you carry salvage parts?  
No we do not. We can assist you with finding a resource 
 
If you don't have the part I need can you still get it or do I need to look elsewhere?  
We can help with a variety of heavy equipment and crane brands.

Is same day pick up available at your branches for parts? 
Yes. Same-day pick-up may be available at any of our convenient locations. 
 
How do I get my parts?  
There are various way to buy parts from Kirby-Smith Machinery. You can come to any of branch locations to parts from our team at the counter, curbside service, you can order parts onlie and have them mailed to you, or you can cordinate to have parts delivered to specific job site. We will work with your company to accomodate your needs. 
 
Do you offer Drop Box locations for customers? 
We do offer drop box locations for Customers. You can work with our Parts Department on setting these up for your company. 
 

What freight options are available when shipping parts? 
We offer UPS Ground, second day air, next day air, next day air Saturday delivery and hot shot options for emergency down situations.  

What is your parts return policy? 
We are currently writing/updateding our return policy. 
 
Are there part restock fees? 
All returned items are subject to approval and restocking and handling fees. 
 
Can I sell my parts back? 
Yes. All returned items are subject to approval and restocking and handling fees. 
 

Do you accept credit card payments? 
Yes, we can handle credit card payments.  

Do you provide help with Crane Manuals? 
We can assist you with getting copies of crane manuals for the crane lines we support. 
 
Do you provide 24/7 crane parts support? 
All our locations carry a full line of parts for all equipment we sell. Any time of day, any day of year parts availability with same-day shipping. 
 
Can I get crane parts support after hours? 
We have a rapid response crane team that is trained and available 24/7/365 for emergency crane down situations. 
 

What do I need when calling in for crane parts support? 
We will need the Make, Model and serial # of the crane to properly support your needs.