Continued Training for Heavy Equipment Technicians
As heavy construction equipment becomes more complex with continual advancements in machine technology, the need for well-trained technicians becomes even more crucial.
Most equipment utilizes more than a dozen computers and satellite systems for operations. These computer systems rely upon dozens of various sensors for proper operation. This generation of equipment is the most sophisticated, technological advanced equipment ever used for construction, making it the most productive equipment ever used as well.
Kirby-Smith has one of three Komatsu Dealer Premier Training Centers (the highest level of training recognized by Komatsu.) We train and certify 100 industry technicians internally each year. We focus on system and machine maintenance, general safety, customer training, diagnostics, diesel engines, and forklift operator safety training. We also have the first and only Certified Manitowoc Crane Dealer Training Center.
At Kirby-Smith Machinery, we understand that properly preparing our technicians to service your equipment means that Training Never Ends.
Kirby-Smith is committed to providing our customers with the best technicians which requires significant factory level training. Each Kirby-Smith Technician receives at least 80 hours of factory-level technical training each year.
Our ‘Factory Level Training’ is provided in different methods. Some of the training requires the technician to travel to the factory locations for their training while other training is provided in our branch locations with the help of our full-time Technical Trainers.
Today's construction equipment is highly sophisticated and the industry is ever-changing, so it's vital that we provide initial and continuing education. Our OJT programs provide both classroom knowledge and hands-on training to provide a better understanding of today's modern machinery.
In 2016 Kirby-Smith began a mentorship program, pairing OJT and internship personnel with veteran techs providing hands-on training in the shop environment.
Veteran technicians have a wealth of valuable knowledge and experience and we want to ensure it gets passed along to the next generation, who will hopefully serve as mentors someday as well.
Komatsu Care Plus programs provide model-specific detail, outlining maintenance items serviced, repair coverages, program benefits, and terms and conditions. Both programs provide automatic scheduling for maintenance services, genuine parts, certified labor, machine inspections, and regular oil sampling.
Komatsu Advantage Coverage Protection is a reliable, comprehensive service and support from the OEM for new and used machine purchases. With an Advantage Extended Coverage plan, your machines get genuine Komatsu parts, and the expertise of our highly trained and factory-certified technicians.
Komatsu Care Plus II also includes Komatsu's Premier Extended Coverage for customers looking for fixed repair costs. Under Komatsu Care Plus and Komatsu Care Plus II, repair and maintenance service can be performed by any authorized U.S. Komatsu distributor, regardless of where in the U.S. the machine was purchased.
Komatsu Advantage Coverage Protection is a reliable, comprehensive service and support from the OEM for new and used machine purchases. With an Advantage Extended Coverage plan, your machines get genuine Komatsu parts, and the expertise of our highly trained and factory-certified technicians.
Komatsu Care Plus III is a comprehensive maintenance, repair and consumables replacement program that simplifies your equipment’s total cost of ownership with a fixed cost per hour for qualifying repairs and replacements. You are billed based on your monthly utilization at a cost per hour, which means your pay is directly correlated with your equipment usage. Komatsu Care Plus III is the first program to offer you max coverage for the first life of your machine and include wear items.
Whether you’re looking for extended maintenance, additional repair coverage, or a fixed-cost-per-hour option, Komatsu Care has the right maintenance and repair solution for you. Komatsu Care Plus programs build on top of one another, providing you with different tiers of support tailored to your business needs.