Kirby-Smith Machinery’s MyDealer customer portal provides each customer with easy access to their account online. Log in to request a variety of services or manage your account at your convenience, 24/7, including:
Whether you are in the field, at the shop or out to dinner, you can log into your MyDealer customer portal account at your convenience.
Kirby-Smith Machinery has been serving the equipment needs of our customers for over 30 years with quality products and services. As a full-service dealer, we strive to provide our customers with the most efficient and effective ways to work with our company. With MyDealer, we can extend our customer service further by offering around-the-clock access to your account and equipment information online.
The My Equipment detail screen gives you everything you need to know about your equipment – make, model, description, service history and more. You can even create new service appointments.
My Invoices gives you access to outstanding invoices, with the ability to see your history and aging and view a copy of the actual invoice details. Easily download and print outstanding and/or paid invoices, statements and quotes.
The My Rentals screen allows you to view details for the equipment you’ve rented. You can seamlessly request service online or call Kirby-Smith directly.
Stay informed about what’s going on at your assigned Kirby-Smith Machinery dealership and be the first to know about our latest news and promotions.
Browse our available inventory and see what we have ready to sell. With only a few taps of a finger you can see what is available for sale and for rent at various Kirby-Smith Machinery branch locations.
Quickly search for parts, including substitution information if required, and easily view custom shopping lists and prior orders. Not done shopping? No problem! The shopping cart can be saved for processing at a later time. Checkout process includes Google mapping directly to the pick-up location.
Do you offer on-site service or field repairs? We offer both types of service in the field or you can bring your machine to one of our facilities. Services cover diagnostic through major repair.
How can I schedule a service? There are many ways to schedule service. You can easily call any of our branches or contact your support rep to schedule service, ou can request service their our Customer Portal or you can complete a Service request from on our website.
Do you offer preventative maintenance programs? We offer a variety of options to support our customer base with preventative maintenance in the field and our shop locations. We also offer other repair and maintenance programs to help keep your machine uptime and ensure long-term reliability on your equipment.
How do you handle emergency repairs? We train our staff to prioritize emergency machine down situations so that our customers can get the best response time for the situation. We have after hours on call services along with field Product Support Sales representation to effectively cover emergencies.
What does Komatsu Care cover? Komatsu Care features our exclusive complimentary scheduled maintenance program: Every Komatsu Tier 4 Interim construction equipment machine comes standard with Komatsu Care complimentary factory scheduled maintenance for the first 3 years/2,000 hours (whichever occurs first).
What are the differences between the Komatsu CARE programs? Komatsu Care offers several programs to fit your business needs indiviudally. Please contact your local Sales Rep or PSSR to find out more details.
How do you get data from KOMTRAX? Komatsu machines come factory eqipped with KOMTRAX. KOMTRAX allows you to locate equipment on large jobsites or around your territory, monitor machine movement, determine which operators are more efficient in which situations, track fuel consumption, identify operator use and habits, chart daily hours of operation and view abnormalities. You will be able to set up an account in KOMTRAX to monitor your equipment.
What are the main crane services you provide? We handle all types of crane repairs including (shop and field services): Boom Repairs and Boom Welding, Crane maintenance, Crane Rebuilds, Electrical Diagnostics and Repairs, Hydraulic Crane Repairs and Servicing, Lattice-Boom Repairs and Welding, Pneumatic Diagnostics and Repairs.
Does your company provide technical crane support? Technical support is always available as many possible repairs can be remediated by a quick phone call to our service department. Our factory-trained crane service technicians are well-rounded and can not only provide repairs but can also provide support to assist with a variety of 'single' repairs or solutions which will prevent the expense of having your crane brought in for service.
Can your shops and technicians handle annual crane inspections? Kirby-Smith offers crane inspections that satisfy all OSHA and ANSI requirements. With periodic crane inspections, you improve employee safety and avoid unplanned downtime and unexpected breakdowns. We can handle crane inspections on mobile hydraulic cranes, lattice cranes, small utility service body cranes, boom trucks, articulating boom trucks, truck mounted cranes, barge mounted cranes, industrial cranes, all terrain cranes, crawler cranes and locomotive type cranes.
Do you provide crane preventative maintenance programs? Kirby-Smith offers a preventive maintenance program that puts the burden of servicing your cranes on us. Services are completed by a factory-trained technician and include approved fluids and filters, oil sample analysis, mobile lube services, technical inspections to identify repair needs, and a comprehensive visual inspection to spot potential problems before they require more costly repairs and cause lost production time.
Do you provide emergency crane services? Yes, Our Crane Rapid Response Team is an extension of the main service team providing Emergency Crane Services. This service is here to help you when you are in emergency situations such as a "crane down" and need immediate assistance. Call us at today at 888-839-2410 to learn more about Crane Rapid Response or if you are in need of emergency service.
Does your company provide modernization or upgrades on cranes? Do you provide Crane Rebuilds and restorations?"Our Crane service team offers rebuilding and restoration services at a fraction of the cost of buying new. Our factory-trained crane service technicians are equipped and qualified to perform factory certified rebuilds, on your schedule and at a predetermined cost. We can assist with work such as: Complete dis-assembly to bare frame - Inspection of all weldments, components, parts and structures - Refurbishment of eligible components, parts and structures - Installation of new parts and components (electrical harnesses, instruments, drive lines, hydraulic pumps, hoses, etc.) - Application of ""show quality"" paint finish.
Texas, Oklahoma, Kansas, Missouri and Illinois
sales@kirby-smith.com
888-861-0219