Kirby-Smith Machinery’s MyDealer customer portal provides each customer with easy access to their account online. Log in to request a variety of services or manage your account at your convenience, 24/7, including:
Whether you are in the field, at the shop or out to dinner, you can log into your MyDealer customer portal account at your convenience.
Kirby-Smith Machinery has been serving the equipment needs of our customers for over 30 years with quality products and services. As a full-service dealer, we strive to provide our customers with the most efficient and effective ways to work with our company. With MyDealer, we can extend our customer service further by offering around-the-clock access to your account and equipment information online.
The My Equipment detail screen gives you everything you need to know about your equipment – make, model, description, service history and more. You can even create new service appointments.
My Invoices gives you access to outstanding invoices, with the ability to see your history and aging and view a copy of the actual invoice details. Easily download and print outstanding and/or paid invoices, statements and quotes.
The My Rentals screen allows you to view details for the equipment you’ve rented. You can seamlessly request service online or call Kirby-Smith directly.
Stay informed about what’s going on at your assigned Kirby-Smith Machinery dealership and be the first to know about our latest news and promotions.
Browse our available inventory and see what we have ready to sell. With only a few taps of a finger you can see what is available for sale and for rent at various Kirby-Smith Machinery branch locations.
Quickly search for parts, including substitution information if required, and easily view custom shopping lists and prior orders. Not done shopping? No problem! The shopping cart can be saved for processing at a later time. Checkout process includes Google mapping directly to the pick-up location.
We support your equipment with services that include preventative maintenance, oil sampling, vehicle monitoring, undercarriage repair and maintenance, diagnostics, ground engagement tools, filters, and hoses. We also offer track press services, remanufactured engines, transmissions, hydraulic systems, and more.
We offer both types of service in the field or you can bring your machine to one of our facilities. Services cover diagnostic through major repair.
Our focus is to represent and support the manufactures we partner with to support our customer base. Our technicians do have experiences various type of other brands as well.
We offer a variety of options to support our customer base with preventative maintenance in the field and our shop locations. We also offer other repair and maintenance programs to help keep your machine uptime and ensure long-term reliability on your equipment.
We train our staff to prioritize emergency machine down situations so that our customers can get the best response time for the situation. We have after hours on call services along with field Product Support Sales representation to effectively cover emergencies.
Kirby-Smith Machinery technicians can come to your facility or jobsite w/fully equipped heavy-duty service trucks. We also have portable diagnostic tools for troubleshooting in the field.
We have a 22 point inspection that can check the complete air conditioning and cooling system inspection which can identify problems with the engine’s temperature control system.
Our custom track services range from complete undercarriage replacement to link replacements, component removal and installations, track adjuster rebuild and replacement, and roller frame repairs and alignment. Our track services range from complete undercarriage replacement to link replacements, component removal and installations, track adjuster rebuild and replacement, and roller frame repairs and alignment.
Yes, we can assist with our team that handles Track Press Services. You can call your local branch or contact your product support rep to schedule this service.
Yes, you can call into one of branches and speak to the service to assist you with your technical error.
Komatsu Care features our exclusive complimentary scheduled maintenance program: Every Komatsu Tier 4 Interim construction equipment machine comes standard with Komatsu Care complimentary factory scheduled maintenance for the first 3 years/2,000 hours (whichever occurs first).
Komatsu Tier 4 interim construction equipment also comes with a complimentary KDPF exchange unit for the first 5 years, or 4,500 hours, whichever comes first. Machines with one KDPF assembly are eligible for one Complimentary KDPF exchange during the first 5 years or 4,500 hours (whichever occurs first) from machine Fist-in-Dirt Date.
Komatsu Care offers several programs to fit your business needs indiviudally. Please contact your local Sales Rep or PSSR to find out more details.
There are many ways to schedule service. You can easily call any of our branches or contact your support rep to schedule service, ou can request service their our Customer Portal or you can complete a Service request from on our website.
Komatsu machines come factory eqipped with KOMTRAX. KOMTRAX allows you to locate equipment on large jobsites or around your territory, monitor machine movement, determine which operators are more efficient in which situations, track fuel consumption, identify operator use and habits, chart daily hours of operation and view abnormalities. You will be able to set up an account in KOMTRAX to monitor your equipment.
Yes we do. Kirby-Smith Machinery helps to maximize crane uptime for our customers for same-day parts/delivery and on-site service if needed. All crane service technicians are factory-trained for any crane service requirements. Our crane service facilities have diagnostic equipment and the necessary tools to troubleshoot and repair any problem efficiently and effectively. We provide a wide variety of crane repair services, diagnostics, repair, welding, fabricating, and rebuilding services for nearly all crane manufacturers and models, including, Manitowoc Cranes, Grove Cranes, National Crane Boom Trucks, and Broderson Cranes.
Kirby-Smith offers crane inspections that satisfy all OSHA and ANSI requirements. With periodic crane inspections, you improve employee safety and avoid unplanned downtime and unexpected breakdowns. We can handle crane inspections on mobile hydraulic cranes, lattice cranes, small utility service body cranes, boom trucks, articulating boom trucks, truck mounted cranes, barge mounted cranes, industrial cranes, all terrain cranes, crawler cranes and locomotive type cranes.
Yes, Our Crane Rapid Response Team is an extension of the main service team providing Emergency Crane Services. This service is here to help you when you are in emergency situations such as a "crane down" and need immediate assistance. Call us at today at 888-839-2410 to learn more about Crane Rapid Response or if you are in need of emergency service.
Technical support is always available as many possible repairs can be remediated by a quick phone call to our service department. Our factory-trained crane service technicians are well-rounded and can not only provide repairs but can also provide support to assist with a variety of 'single' repairs or solutions which will prevent the expense of having your crane brought in for service.
Yes, this inspection is to identify apparent deficiencies, such as significant distortion of the wire rope structure, corrosion, electric arc damage, heat damage, improperly applied end connections, and visible broken wires. Monthly and annual inspections are also required.
Kirby-Smith offers a preventive maintenance program that puts the burden of servicing your cranes on us. Services are completed by a factory-trained technician and include approved fluids and filters, oil sample analysis, mobile lube services, technical inspections to identify repair needs, and a comprehensive visual inspection to spot potential problems before they require more costly repairs and cause lost production time.
Kirby-Smith offers several rebuild options for cranes, so you can schedule your machine’s downtime at a predetermined cost. We use OEM parts for all of our rebuild options to improve machine performance and to assure maximum component life. Modernization can be a cost-effective alternative to purchasing a new crane by extending the life of your current fleet.
Our Crane service team offers rebuilding and restoration services at a fraction of the cost of buying new. Our factory-trained crane service technicians are equipped and qualified to perform factory certified rebuilds, on your schedule and at a predetermined cost. We can assist with work such as: Complete dis-assembly to bare frame - Inspection of all weldments, components, parts and structures - Refurbishment of eligible components, parts and structures - Installation of new parts and components (electrical harnesses, instruments, drive lines, hydraulic pumps, hoses, etc.) - Application of "show quality" paint finish.
Texas, Oklahoma, Kansas, Missouri and Illinois
sales@kirby-smith.com
888-861-0219