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  Complimentary Factory Scheduled Maintenance for your Komatsu Equipment 

Keep your machine up and going with scheduled maintenance on your new Komatsu.

 

Every new Komatsu Tier 4 Interim Construction Machine is Covered

The Komatsu Care program covers all new Komatsu Tier 4 interim construction equipment, whether rented, leased or purchased. For the first 3 years or 2,000 hours - whichever occurs first - you will receive:
  • Regular service at 500, 1,000, 1,500 and 2,000-hr. intervals
  • 50-point inspection by factory-trained technician at each scheduled interval
  • Technician labor
  • Fluids, oils, coolant, filters and parts*
  • Technician travel to and from your equipment location
Service will be performed by a trained Kirby-Smith Technician and only Komatsu genuine fluids and filters will be used. Komatsu Care services are available from every Kirby-Smith Dealership in Oklahoma and Texas.
 

An Industry Exclusive, with Exclusive Benefits.

  • Lower your cost of ownership
  • Improve equipment uptime and reliability
  • Protect the value of your capital investment
  • Ensure that proper maintenance is performed by factory-certified technicians with OEM parts
  • Increase resale value with detailed maintenance records and transferable program benefits.
There are also additional programs for your machine coverage. Komatsu Care Plus, Komatsu Care Plus II and Komatsu Care Plus III are also available. (Based on model. Exclusions apply.)
 

Complimentary Komatsu Diesel Particulate Filter Exchange also Included.

Komatsu Tier 4 interim construction equipment also comes with complimentary KDPF exchange units for the first 5 years, or 4,500 hours, whichever comes first.
  • Machines with one KDPF assembly are eligible for one Complimentary KDPF exchange during the first 5 years or 4,500 hours (whichever occurs first) from machine Fist-in-Dirt Date.
  • Machines with 2 KDPF assemblies are eligible for one Complimentary exchange of both KDPF assemblies during the first 5 years of 4,500 hours (whichever occurs first) from machine Fist-in-Dirt Date.
  • Exchanges can occur at regular planned service intervals or at 2 unplanned times (pre-authorization required).
  • Lowers your cost of ownership.
  • No waiting for cleaning means increased uptime.
  • Removal and Installation will be performed by a factory certified technician (at customer expense) to ensure the work is done to OEM standards.
 

Quick Downloads

Komatsu Maintenance & Repair Programs
Komatsu Care Program Chart
Komatsu Advantage Extended Warranty Options

  Komatsu Care Plus Programs 

Whether you’re looking for extended maintenance, additional repair coverage, or a fixed-cost-per-hour option, Komatsu Care has the right maintenance and repair solution for you. Komatsu Care Plus programs build on top of one another, providing you with different tiers of support tailored to your business needs.

Komatsu Advantage Coverage Protection is a reliable, comprehensive service and support from the OEM for new and used machine purchases. With an Advantage Extended Coverage plan, your machines get genuine Komatsu parts, and the expertise of our highly trained and factory-certified technicians.

Komatsu Care Plus programs provide model-specific detail, outlining maintenance items serviced, repair coverages, program benefits, and terms and conditions. Both programs provide automatic scheduling for maintenance services, genuine parts, certified labor, machine inspections, and regular oil sampling.

Komatsu Advantage Coverage Protection is a reliable, comprehensive service and support from the OEM for new and used machine purchases. With an Advantage Extended Coverage plan, your machines get genuine Komatsu parts, and the expertise of our highly trained and factory-certified technicians.

Komatsu Care Plus II also includes Komatsu's Premier Extended Coverage for customers looking for fixed repair costs. Under Komatsu Care Plus and Komatsu Care Plus II, repair and maintenance service can be performed by any authorized U.S. Komatsu distributor, regardless of where in the U.S. the machine was purchased.

Komatsu Advantage Coverage Protection is a reliable, comprehensive service and support from the OEM for new and used machine purchases. With an Advantage Extended Coverage plan, your machines get genuine Komatsu parts, and the expertise of our highly trained and factory-certified technicians.

Komatsu Care Plus III is a comprehensive maintenance, repair and consumables replacement program that simplifies your equipment’s total cost of ownership with a fixed cost per hour for qualifying repairs and replacements. You are billed based on your monthly utilization at a cost per hour, which means your pay is directly correlated with your equipment usage. Komatsu Care Plus III is the first program to offer you max coverage for the first life of your machine and include wear items.

Whether you’re looking for extended maintenance, additional repair coverage, or a fixed-cost-per-hour option, Komatsu Care has the right maintenance and repair solution for you. Komatsu Care Plus programs build on top of one another, providing you with different tiers of support tailored to your business needs.

 
“Kirby Smith's been outstanding and continue to do outstanding work. You have to have people that you can depend on to get you back into the game.”
- Tom Sexton, Owner of LASAL, LLC
Customer Spotlights

 Frequently Asked Questions 

Find answers to the most frequently asked questions for Careers and Job Opportunities with our company.

 
Kirby-Smith’s Technicians are Tested and Trained. Kirby-Smith has rigorous training requirements to certify our technicians before they begin servicing your equipment. They undergo extensive technical training on all aspects of equipment operation, including heavy equipment diagnostics, maintenance, and repair. Our technicians have experienced both classroom training and on-the-job training to ensure that they fully understand all machine maintenance and repair issues. Kirby-Smith Machinery has met the highest service support standards set by all the manufacturers we support.

We support your equipment with services that include preventative maintenance, oil sampling, vehicle monitoring, undercarriage repair and maintenance, diagnostics, ground engagement tools, filters, and hoses. We also offer track press services, remanufactured engines, transmissions, hydraulic systems, and more.

We offer both types of service in the field or you can bring your machine to one of our facilities. Services cover diagnostic through major repair.

Our focus is to represent and support the manufactures we partner with to support our customer base. Our technicians do have experiences various type of other brands as well.

We offer a variety of options to support our customer base with preventative maintenance in the field and our shop locations. We also offer other repair and maintenance programs to help keep your machine uptime and ensure long-term reliability on your equipment.

We train our staff to prioritize emergency machine down situations so that our customers can get the best response time for the situation. We have after hours on call services along with field Product Support Sales representation to effectively cover emergencies.

Kirby-Smith Machinery technicians can come to your facility or jobsite w/fully equipped heavy-duty service trucks. We also have portable diagnostic tools for troubleshooting in the field.

We have a 22 point inspection that can check the complete air conditioning and cooling system inspection which can identify problems with the engine’s temperature control system.

Our custom track services range from complete undercarriage replacement to link replacements, component removal and installations, track adjuster rebuild and replacement, and roller frame repairs and alignment. Our track services range from complete undercarriage replacement to link replacements, component removal and installations, track adjuster rebuild and replacement, and roller frame repairs and alignment.

Yes, we can assist with our team that handles Track Press Services. You can call your local branch or contact your product support rep to schedule this service.

Yes, you can call into one of branches and speak to the service to assist you with your technical error.

Komatsu Care features our exclusive complimentary scheduled maintenance program: Every Komatsu Tier 4 Interim construction equipment machine comes standard with Komatsu Care complimentary factory scheduled maintenance for the first 3 years/2,000 hours (whichever occurs first).

Komatsu Tier 4 interim construction equipment also comes with a complimentary KDPF exchange unit for the first 5 years, or 4,500 hours, whichever comes first. Machines with one KDPF assembly are eligible for one Complimentary KDPF exchange during the first 5 years or 4,500 hours (whichever occurs first) from machine Fist-in-Dirt Date.

Komatsu Care offers several programs to fit your business needs indiviudally. Please contact your local Sales Rep or PSSR to find out more details.

There are many ways to schedule service. You can easily call any of our branches or contact your support rep to schedule service, ou can request service their our Customer Portal or you can complete a Service request from on our website.

Komatsu machines come factory eqipped with KOMTRAX. KOMTRAX allows you to locate equipment on large jobsites or around your territory, monitor machine movement, determine which operators are more efficient in which situations, track fuel consumption, identify operator use and habits, chart daily hours of operation and view abnormalities. You will be able to set up an account in KOMTRAX to monitor your equipment.

Yes we do. Kirby-Smith Machinery helps to maximize crane uptime for our customers for same-day parts/delivery and on-site service if needed. All crane service technicians are factory-trained for any crane service requirements. Our crane service facilities have diagnostic equipment and the necessary tools to troubleshoot and repair any problem efficiently and effectively. We provide a wide variety of crane repair services, diagnostics, repair, welding, fabricating, and rebuilding services for nearly all crane manufacturers and models, including, Manitowoc Cranes, Grove Cranes, National Crane Boom Trucks, and Broderson Cranes.

Kirby-Smith offers crane inspections that satisfy all OSHA and ANSI requirements. With periodic crane inspections, you improve employee safety and avoid unplanned downtime and unexpected breakdowns. We can handle crane inspections on mobile hydraulic cranes, lattice cranes, small utility service body cranes, boom trucks, articulating boom trucks, truck mounted cranes, barge mounted cranes, industrial cranes, all terrain cranes, crawler cranes and locomotive type cranes.

Yes, Our Crane Rapid Response Team is an extension of the main service team providing Emergency Crane Services. This service is here to help you when you are in emergency situations such as a "crane down" and need immediate assistance. Call us at today at 888-839-2410 to learn more about Crane Rapid Response or if you are in need of emergency service.

Technical support is always available as many possible repairs can be remediated by a quick phone call to our service department. Our factory-trained crane service technicians are well-rounded and can not only provide repairs but can also provide support to assist with a variety of 'single' repairs or solutions which will prevent the expense of having your crane brought in for service.

Yes, this inspection is to identify apparent deficiencies, such as significant distortion of the wire rope structure, corrosion, electric arc damage, heat damage, improperly applied end connections, and visible broken wires. Monthly and annual inspections are also required.

Kirby-Smith offers a preventive maintenance program that puts the burden of servicing your cranes on us. Services are completed by a factory-trained technician and include approved fluids and filters, oil sample analysis, mobile lube services, technical inspections to identify repair needs, and a comprehensive visual inspection to spot potential problems before they require more costly repairs and cause lost production time.

Kirby-Smith offers several rebuild options for cranes, so you can schedule your machine’s downtime at a predetermined cost. We use OEM parts for all of our rebuild options to improve machine performance and to assure maximum component life. Modernization can be a cost-effective alternative to purchasing a new crane by extending the life of your current fleet.

Our Crane service team offers rebuilding and restoration services at a fraction of the cost of buying new. Our factory-trained crane service technicians are equipped and qualified to perform factory certified rebuilds, on your schedule and at a predetermined cost. We can assist with work such as: Complete dis-assembly to bare frame - Inspection of all weldments, components, parts and structures - Refurbishment of eligible components, parts and structures - Installation of new parts and components (electrical harnesses, instruments, drive lines, hydraulic pumps, hoses, etc.) - Application of "show quality" paint finish.